ORDERING & PAYMENT

Order minimum: 25 Units

Orders that do not meet this criteria will not be processed. Payment must be made by pre-paid check, credit card (Visa, Mastercard, Discover or Amex). Our candles are made to order, so orders are produced once payment has been received.

LEAD TIME + INVOICING

Anything ordered will ship within 10-12 business days, unless otherwise specified. Please inquire about orders of more than 150 candles as we may need more time to produce larger quantities. If you would like your order to be shipped by a certain date before 10-12 business days, our rush fee is 25% of the total order price.

SHIPPING + DELIVERY

Free US Shipping for orders $500 and over (We ship via UPS Ground)  

SAMPLES

Retailers located in New Hampshire may schedule an appointment with us via email to sample the scents in person. If you are not local, please send us an email to discuss alternative options.

GENERAL RETURN POLICY 

We do not accept returns. All claims for shortages and/or damages must be reported to Isles of Shoals Candle Works within 5 days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase.  Shipping and handling fees are not refundable.

CONTACT INFO

We make all of our candles in Derry, New Hampshire. Please email us at info@islesofshoalscandleworks.com for any other questions and order placement.